Operations, Sales, and Service Coordinator
Full Time • Corporate
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
About Northern Gulf:
Northern Gulf is a renewable fuel logistics and distribution company, focused on aggregating, separating and selling used-cooking oil (“UCO”) along the Gulf coast. The company seeks to make a positive impact in the local community and environment. Our business places collection bins at customer locations to collect UCO and grease from cooking and food production operations. Representative customers include: restaurants, stadiums, institutions and food manufacturing facilities.
Overview
Overview
The Operations, Sales, and Service Coordinator plays a central role in supporting daily business operations, driving sales effectiveness, and ensuring exceptional customer service. This position bridges internal teams and external clients, helping streamline processes, maintain accurate records, and deliver a seamless customer experience. The ideal candidate is detail‑oriented, proactive, and comfortable juggling multiple priorities in a fast‑paced environment.
Key Responsibilities
Key Responsibilities
Operations Support
- Maintain and optimize daily operational workflows to ensure efficiency across departments.
- Coordinate scheduling, logistics, and internal communication to support business activities.
- Prepare reports, track KPIs, and assist with operational planning and forecasting.
- Manage documentation, data entry, and record‑keeping with a high level of accuracy.
- Support process improvements and help implement new systems or tools.
Sales Coordination
- Coordinate with sales team members and general managers to drive effective onboarding of new customers.
- Coordinate with marketing or leadership to support campaigns, events, and outreach efforts.
- Monitor sales metrics and provide insights to help drive performance.
Customer Service & Client Support
- Deliver timely, professional communication to ensure a positive customer experience.
- Gather customer feedback and help identify opportunities to improve service quality.
- Build strong relationships with clients to support retention and satisfaction.
- Supervise assigned CSRs
- Coordinate with internal stakeholders and act as project manager to execute projects on time as needed.
Qualifications
- Proven experience in operations, sales support, customer service, or a related role.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficiency with CRM systems, Microsoft Office, and general business software.
- Ability to work independently while collaborating effectively with cross‑functional teams.
- A proactive mindset with strong problem‑solving skills.
- Bachelor's Degree preferred; or at least 5+ years of experience in a growth oriented, fast-paced & professional environment.
Key Competencies
- Attention to detail
- Customer‑centric mindset
- Time management
- Adaptability
- Team collaboration & Team Focused
- Process improvement orientation
- MIssion Driven
- Strong desire to serve others
Work Environment
This role typically operates in a professional office setting. It will involve frequent communication with customers, vendors, and internal teams.
Compensation: $50,000.00 - $60,000.00 per year
About Northern Gulf Services
Northern Gulf was founded in 2021 with a clear vision: to bring best-in-class processes, service, and people to the collection and recycling of fats and oils. Headquartered in Houston, TX, we are dedicated to serving the communities and industries throughout the Gulf. Our goal is to provide compliant and reliable services across the renewable fuel value chain.
Our Experience
While Northern Gulf is a young company, our team brings over 30 years of combined experience in energy, hospitality, and logistics. This extensive experience underpins our ability to deliver top-notch services and innovative solutions to our partners.
Company Values
At Northern Gulf, our core values define who we are and how we operate:
- Safety: We prioritize the safety of our employees, partners, and the communities we serve.
- People: We believe in building quality teams with like-minded individuals who share our commitment to excellence.
- Performance: We strive to get the job done right, at a high level, every time.
Consistency: We deliver consistent service and performance, ensuring reliability in every aspect of our operations.
Our Culture
Northern Gulf is a people-oriented organization. We take pride in building quality teams and partnering with restaurant owners, corporations, and fuel producers who prioritize their employees, customers, and the environment. Our collaborative approach ensures that we produce compliant, reliable, and sustainable renewable diesel and jet fuel.
Community Involvement
Giving back to the community is a cornerstone of Northern Gulf’s ethos. We are proud of our involvement with:
- Southern Smoke Foundation: Supporting those in the food and beverage industry in times of crisis.
- Sponsoring Little League Teams: We sponsor our employees' and their children's sports teams, fostering community spirit and engagement.
- New Orleans Jazz Fest: Participating in and supporting local cultural events.
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